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Terms & Conditions

 

Terms  & Conditions 

By using this web site you agree to the following terms and conditions:
Terms of Service

All prices listed on the website are in New Zealand dollars (NZD).

I accept online credit card payments (Visa and Mastercard) through the eWay payment gateway.

 

The name that will apear on your statements is  Altered Image Studios

 

For alternative payment options, please contact me using the contact form.


Shipping
I aim to ship orders within 2 working days, but if some some reason this is not going to happen I will contact you immediately and give you the option of a refund or give a shipping date.

Shipping is:
Via Fastways Couriers.  Please note I can not send resin via NZ post as it is classed as a dangerous good and they are prohibited from carying it

North Island 0-2kg $8     2-10kg $15   Rural Delivery $5  (overnight, please add an extra day for RD)

South Isalnd 0-5kg  $15   5-10kg $25  Rural Delivery $5  (2 day shipping time, please add an extra day for RD).

In case of a returned item, shipping costs are non-refundable.
Satisfaction Guaranteed (Return and Refund Policy)


Returns
I pride myself in my in my images and their print quality as well as my mixed media peices that I send out, so if you are not happy I am happy to refund you full purchase price.


I offer you a 7 day money back guarantee on any print purchased from my online store. If, for whatever reason, you are not happy with a print, mixed media piece, resin you have purchased from me online, you can return it within 7 days of receiving it for a full refund (excl. shipping).

Return shipping is at your own cost. Simply contact me to let me know that you are returning a print, use the packaging you received the print in and organise your own shipping to return it to me. When I receive the print back in good order, I will apply a credit to your credit card (or original method of payment) as soon as practicable. Shipping costs are non-refundable.

Items must be returned to Donna O'Donoghue - Altered Image Studios, 86 Lorna St. Lynmouth New Plymouth, Taranaki 4310

 

Cancellation Policy

In the case of resin or mixed media workshop must be paid (depoist or full) with in 48hours of booking, I will send a confirmation email when payments is made.  If for some reason you need to cancel your appointment, I require 24hours notice.  20% deposit (if space not filled) will be kept and the rest of your payment returned.  If you do not show up for your appointment with out notice, no refund will be given.  If I Donna O'Donoghue Altered Image Studios, cancel the event you will have the choice of reschedualing or a full refund.

In the case of an art purchase 24 hours notices is required before shipping, if not recieved before shipping you wil be reqired to cover shipping and return shipping.  Once product has been returned I will refund your payment it full (less shipping)


Privacy Policy
I may share your contact details with my email list, but I do not share any personal information with any other organisations or individuals.

If you would like to access, amend or delete any personal information held about you, or want more information, please use the contact form.

My website, Donna O'Donoghue, does not collect, retain or process your credit card details. All credit card payments are securely handled by the payment gateway, eWay. eWay's privacy policy is at https://eway.io/nz/legal#privacy. Payments can also be made through POLi Paynow. POLi's privacy statement is at https://www.polipay.co.nz/Consumers/Privacy+Policy+and+Collection+Statement.html.

Altered Image Studios is a New Zealand owned business. The legal name is Donna O'Donoghue TA Altered Image Studios

Contact

Phone:

Fax:

E-mail:

+64 6 7578830

+64 211853970
hello@donnaodonoghue.com

86 Lorna Street

Corner of Lorna, Lyn & Doon Street

Lynmouth, New Plymouth

Donna O'Donoghue

TA Altered image Studios